Cancellations, Returns & Refund Policy
While there is no option for a customer to cancel the order on their own once the payment is made, if you can get in touch with Customer Care (sales@printrust.in) within 1 hour after placing the order, we can try to cancel it, provided the print shop has not already started the production. If the cancellation request happens after 1 hour or if production has been started already, we cannot entertain any request.
There is a minimum cancellation fee of Rs.100 which is charged to cover the payment gateway charges. The remaining amount will be transferred after deducting this charge.
Refunds will be done through NEFT transfer which will be co-ordinated by our accounts team. The refund duration is 5-7 days from date of cancellation. If you need any clarifications on refunds. Please email us to sales@printrust.in
Typically, delivered orders cannot be returned. Please inspect all goods carefully on delivery and immediately inform our customer service (sales@printrust.in) if you detect any damages or defects within 24 business hours of receiving the order. Our friendly customer service will help you handle the issues.